Troubleshooting
Please consult this page if you are experiencing issues connecting or using the server.
If you are unable to connect to the VPN
Check your internet connection
Wait a few minutes and try again
Reboot your computer
Delete the VPN configuration and re-import the VPN configuration file
If you are unable to connect to the server
Check your internet connection
Check that the VPN is connected
Disconnect and reconnect the VPN
Reimport the RDP profile
Wait 5-10 minutes and try again
If your credentials are not accepted
Disconnect and try again
Open the Azure VPN app, disconnect the VPN, click the three dots next to the connect button, click “Edit configuration”, and delete the saved user credentials. Try to reconnect